Refund policy.

At Skinformative, we are committed to providing exceptional professional care and high quality products. Please read our policy carefully:

Treatments

All treatments are non-refundable once booked and performed, as they are delivered by a qualified professional where care is taken to ensure safety and results.

Refunds will be considered in the rare event of an adverse reaction or other unforeseen circumstances, and only with appropriate evidence.

Please ensure to take care to follow all pre and post care provided by your dermal clinician to ensure your safety and results.

Products

Products are non-refundable for change of mind.

Exchanges or refunds are available only if a product causes a proven reaction, supported by evidence, or where required by Australian consumer law.

Please handle products carefully and follow the provided instructions to ensure optimal results and safety.

We appreciate your understanding. This policy ensures we can continue offering the highest quality treatments and products while maintaining fairness and safety for all clients.