Terms of service.

Welcome to Skinformative. By using our services, booking appointments, or purchasing products from our online store, you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. General Information

Skinformative (“we,” “our,” or “us”) operates a skin clinic and an online store providing skincare treatments, consultations, and products. By accessing our clinic or online store, you agree to comply with these Terms, as well as any applicable laws and regulations.

2. Clinic Services

2.1 Appointment Booking

  • All appointments must be booked in advance via our online booking system, over the phone, or in-person.

  • Deposit or pre-payment may be required to secure certain treatments as outlined in our Cancellation and No Show Policy

  • Arriving late may result in shortened treatment time or rescheduling at our discretion.

2.2 Right to Refuse Service

  • Skinformative reserves the right to refuse service to any client at any time, without explanation, including but not limited to:

    Non-compliance with pre-treatment instructions

    Aggressive, abusive, or inappropriate behaviour

    Medical contraindications that may make treatment unsafe

  • Clients may be refused service for any reason in our sole discretion.

2.3 Health and Safety

  • Clients must disclose all relevant medical history, allergies, medications, and skin conditions prior to treatment.

  • Failure to disclose accurate information may result in refusal of service or cancellation of treatment.

  • All treatments carry risks; by attending, clients acknowledge that no guarantees can be made regarding outcomes.

2.4 Cancellation and Refund Policy

  • Cancellations must be made 24 hours in advance to avoid forfeiting deposits.

  • Refunds are generally not provided for missed appointments, partial treatments, or dissatisfaction due to expected side effects (e.g., redness, peeling).

3. Online Store

3.1 Product Information

  • We strive to provide accurate product descriptions, images, and pricing. Minor discrepancies may occur and will not constitute grounds for a refund or cancellation.

  • Product availability is subject to change without notice.

3.2 Ordering

  • By placing an order, you agree to provide accurate billing and shipping information.

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse orders at our discretion, including orders that appear fraudulent or violate our policies.

3.3 Payment

  • Payments are processed through secure third-party providers.

  • All prices are in AUD and include/exclude taxes as specified.

3.4 Shipping and Delivery

  • Delivery times are estimates and may vary. Skinformative is not responsible for delays caused by carriers.

  • Clients are responsible for providing accurate delivery information. Lost or returned parcels due to incorrect details may incur additional charges.

3.5 Returns and Refunds

  • Returns are accepted only for defective or damaged products within 30 days of receipt, with proof of purchase.

  • Products opened, used, or damaged by the client are not eligible for return or refund unless otherwise required by law.

4. Intellectual Property

  • All content on our website, social media, and marketing materials, including text, images, logos, and videos, are the property of Skinformative unless otherwise stated.

  • You may not reproduce, distribute, or use our intellectual property without prior written consent.

5. Liability

  • Skinformative is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

  • By using our services, you acknowledge and accept that results may vary and no outcomes are guaranteed.

  • Clients attend the clinic at their own risk and are responsible for following all pre- and post-treatment instructions.

6. Privacy

  • Personal information collected for appointments or online purchases will be handled in accordance with our Privacy Policy.

  • By using our services or online store, you consent to the collection and use of your information as outlined in our Privacy Policy.

7. Changes to Terms

  • Skinformative reserves the right to update these Terms at any time. Updated Terms will be posted on our website with a new effective date.

  • Continued use of our services after updates constitutes acceptance of the revised Terms.

8. Contact

For questions or concerns about these Terms, appointments, or online orders, please contact us at:
Email: info@skinformative.com.au

Acknowledgment:
By booking an appointment or purchasing from our online store, you acknowledge that you have read, understood, and agreed to these Terms of Service.By accessing this website or booking services with Skinformative, you agree to the following terms:

  • All information provided by you during booking or purchase must be accurate and complete.

  • You agree to comply with our Cancellation & No-Show Policy and Refund Policy.

  • All treatments are performed by qualified professionals, and outcomes may vary depending on individual factors.

  • Website content, images, and intellectual property are owned by Skinformative and may not be copied, distributed, or used without express written consent.

  • Skinformative is not liable for any indirect, incidental, or consequential loss arising from the use of the website or services.